In this article, I’ll write about my my experience of what it was like working for Lionbridge as an independent contractor (IC).
I was an IC for the internet assessor position over a period of six months until I received an email stating the US market for the project I was working on had been shut down.
Before we get much further into this Lionbridge review, let me back up and give you a better picture of Lionbridge and the services they offer.
Lionbridge Enterprise Crowdsourcing is a division of Lionbridge which is a publicly traded firm (NASDAQ: LIOX) with revenue of $457 million (2012). Lionbridge (the parent company) is headquartered in Waltham, Massachusetts and employs around 4,500 individuals in 26 countries.
If you’re worried about whether Lionbridge “is a real company”, rest assured – they are. Unlike some smaller work at home jobs, Lionbridge is a global business with an impressive list of clients such as Google, Adobe, Microsoft, and the US Department of Justice to name a few.
Many of the work at home jobs offered by Lionbridge are sourced through Lionbridge Enterprise Crowdsourcing. Lionbridge claims to have over 100,000 “professional cloud workers” as independent contractors. Because of the global nature of services offered by Lionbridge, IC work at home jobs are available in dozens of different countries and languages.
Getting Hired & Getting Paid
First and foremost, I can vouch that in my experience, Lionbridge is a legitimate work at home job.
I applied in January 2013 after unsuccessfully applying at Leapforce at Home and was contacted by Lionbridge approximately 3 weeks later. One interesting aspect of my experience with Lionbridge is that I never took the qualification exam they usually give to applicants.
I’m not sure if this was an oversight and I just somehow slipped through the cracks or if they were short staffed and needed extra workers ASAP. Either way, I’m not complaining as the qualification exam requires a few hours of study and an additional 1-3 hours of actually taking it based off other reviews I’ve read.
The onboarding process was relatively straightforward. A “program coordinator” based out of Dublin, Ireland contacted me (all communication was done via email) and gave me the instructions of how to access the vendor portal. This initial welcome message also included a PDF training guide. I had to upload some basic W9 information and enter the bank account information where I could receive paychecks.
There was an incentive of $15 to attend a 30 minute group conference call with the program coordinator and a few other new-hires. I attended the call and it was fairly helpful although most of it was just rehashing the material covered in the training guide.
As far as compensation goes, I earned a total of $3,725.70 over a 6 month period at the rate of $15 per hour. Lionbridge pays once a month and 30 days after each pay cycle which usually closes at the end of each month. For example, I started in February and received my first paycheck at the end of April.
No taxes are withheld since the position is an IC so if you end up working at Lionbridge, make sure to set aside between 25%-30% of each check to cover the end of year tax liability (note – I’m not a tax expert so you may need to set aside more or less than that).
For what it’s worth, there are no benefits offered (at least for the Internet Assessor role), so if you’re looking for a full time job with benefits, Lionbridge probably isn’t for you. Also, the job requires you work between 10 & 20 hours each week. Work was steady for the most part, but there were a few weeks where there wasn’t enough work to reach the 10 hour minimum.
The Nitty Gritty
As far as the actual work goes… I thought it was pretty boring. The internet assessor role consists of several projects that come and go based off servicing needs.
I worked a total of 5 different projects during my time with Lionbridge with each project varying in complexity and length of time required to complete a single task. For example, one project involved verifying if the post date listed in search engine results was correct. This particular task was pretty easy and I could easily knock 100 tasks out in a few minutes since they were yes or no decisions.
Other projects were much more involved and consisted of multi-step evaluations of page elements, search relevance, and other factors.
Communication with the program coordinator was fine in my experience. The response times were generally 1-2 business days and most issues or questions were resolved with a single response.
I never had any pay or time issues so I don’t have much to say about either of those areas.
Lionbridge does pay from a German bank account so depending on your bank, you may be charged an incoming foreign wire transfer fee. Given the global nature of Lionbridge, I’m assuming the pay from account varies based off position and location.
As far as negatives go, I can only think of a few:
- No benefits – at $15/hr with no benefits, this would definitely be a side income stream for most people and not a full time income stream.
- Lack of feedback & advancement – I proactively requested feedback about my accuracy and speed (two metrics mentioned on the Lionbridge website) and was told “not to worry about it”. There were a few instances where the program coordinator sent me direct feedback about specific tasks I had made mistakes on but overall, it didn’t seem like there was much room for improvement or to “get ahead”.
- Slow pay – waiting 60 days for my first check was definitely a drawback for me. If you’re in a tough spot and need money ASAP, be aware that it takes approximately 60 days from the hire date until you’ll see any money.
To wrap up this Lionbridge review, I had a positive experience as an internet assessor and would recommend Lionbridge to anyone who’s motivated to make some extra income online.
Don’t expect a career out of it, and be aware that the work can slow down or disappear completely at any time so don’t rely solely on the income you can earn working at Lionbridge.
The work isn’t overly technical so if you have good communication skills and have 10-20 hours /week of free time, this might be a good fit for you.
If you have any questions about what it was like working for Lionbridge or if you want to share your own experience, leave me a comment below.